COACHING POLICIES

Services


The services provided by Crystal McLain Creative, LLC are generally conducted via Zoom or email. Coaching is a partnership focused on developing the client’s awareness, thinking, and actions in order to help the client identify and achieve their goals and results. 


In coaching conversations, I will be direct and honest and encourage the Client to do the same. The success of the coaching engagement depends upon the Client’s commitment and openness to the process. If the Client believes that coaching is not working as desired, the Client agrees to communicate this to the Coach. 

 
Please note that coaching should not be used as a substitute for medical diagnosis, physical therapy, counseling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment and will not be used in place of any form of diagnosis, medical treatment or therapy.

 
Terms of Coaching

 
I invite you to think of Coaching as a process. Many people create change for themselves in a short time. However, to refine and sustain the change could take several months. It is YOUR decision and responsibility to determine if you should continue to receive services or not.


Confidentiality

 
Crystal McLain Creative, LLC fully protects the privacy and confidentiality of the communications with its Clients. At no time will Crystal McLain Creative, LLC voluntarily divulge the coaching relationship between themselves and their Clients without written permission from the Clients, unless required to do so by law.


My Coaching Commitment

  • I will honor the time that we are together and hold your confidences.

  • I will not judge you and will respect your perceptions of the world.

  • It is not my job to change you. It is my privilege to bring into awareness, clarity of choices, and if you choose, action to your life.

  • This is my personal commitment to you, to be impeccable with my word and keep my commitments to you.

  • I will present an open heart.

  • I will always hold you in positive focus. We will concentrate on what is working in your life and how to create more that will work for you.

  • I believe you have all the answers within.

 
Coaching Sessions


The Client agrees to contact the Coach at an agreed upon the scheduled time and means of communication. 


The Coach and client commit to start and finish each session on time. If the client is more than 10 minutes late for a coaching session, the Coach will assume the session is cancelled and the client will forfeit the session.

Fees

The fee will depend on which coaching package you choose. Please familiarize youself with your options at this [LINK]. 

All Coaching fees are paid in advance, when the session is scheduled. Payment for Coaching Sessions is to be made online via PayPal (instructions below). 


Cancellations

I ask that you give 24 hours’ notice if you need to cancel or change the time of appointment. I will make every effort as well to re-schedule sessions which are cancelled in a timely manner. If a client does not cancel in a timely manner on a regular basis, I will need to end our coaching relationship. Cancellation (less than 24 hours before) and/or no‐show appointments are considered a full session and will not be refunded.

 

Termination of Services

Either Party may terminate this Agreement immediately upon notice. Notwithstanding the foregoing, Client shall not be relieved of any obligations to pay fees due to Crystal McLain Creative, LLC solely because of the termination of this Agreement.

Limitation of Liability


IN NO EVENT SHALL CRYSTAL MCLAIN CREATIVE, LLC BE LIABLE TO THE CLIENT FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THIS AGREEMENT.